Moving to a lower-capacity plan
The current plans differ by capacity, not by their core module set:
- Starter: 50 members and 1 GB
- Pro: 300 members and 10 GB
- Growth: 1,000 members and 50 GB
- Enterprise: unlimited, tailored by agreement
A plan change never deletes member records or ministry data. If the active-member count is above the target cap, existing records remain available but new member creation is blocked until the organization reduces the active count or selects a larger plan.
Starter has no monthly charge but requires the one-time $10 account verification. A saved card remains tokenized unless an eligible administrator removes it. Paid auto-renewing subscriptions must keep at least one active card; add a replacement before removing the only payment method.
Before changing a paid subscription, review its effective date, next billing date, and cancellation state on the Billing page. Contact support if the interface does not offer the intended transition; do not create a second organization as a workaround.